The parcel will be sent out from H.K., China in the first 1-5 days once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of the parcel. Please visit https://www.17track.net/en to check your package status.

Usually, it may take 3 to 20 days(not include handling time which may be 1-5 days) for the parcel to arrive in most countries or your place. 

Asking for forgives for any inconvenience.

The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

Shipping

Shipment takes 3-20 days to arrive, please refer to the table below for various delivery times to international destinations.

SHIPPING TO USA

SHIPPING TO OTHER COUNTRIES

* Delivery times are estimates and commence from the date of shipping, rather than the date of personalized order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.

Delivery

Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. If your shipping address is different from your billing address please specifies this during checkout.

After we begin to deliver your order, we will send you a Shipping Notification email, including the information of your Order ID and Tracking Shipping Number. You can check the status of your order online by logging into the Track My Order page with your Order ID and email.

Please Note: If your package does not arrive in the estimated delivery time, or you have any other questions regarding shipping, please contact our Customer Service Representatives.

Transaction Fee

Free Shipping on orders $59.99+
When the order is less than $59.99 - Cost: $5.99

Any questions, be free to contact us or e-mail us at [email protected] and we will get back to you the first time!

Thank you all for your concern and support!

If you're concerning your order status, please visit  https://www.17track.net/en to track it online.

Affected by Covid-19, there will be some delay on the delivery.

60 Days Return/Exchange Policy

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 60 Return Policy.

The following reasons are covered by our 60 day FULL COVERAGE Return/Exchange Policy:
(Norassj is responsible for return postage fees, and replacement fees)

1. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.

2. You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to Norassj.

The following reasons are covered by our 60 day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. Norassj does not refund any shipping fees.)

1. You chose the wrong size.

2. Personal Reasons due to changed mind, personal taste, etc.

1. Products are damaged by misuse, mishandling, or poor maintenance.

2. 60 days after receiving the product, they are considered non-refundable.

Return Service Procedure

Step 1: If you're not satisfied with the products received, please contact our customer service representative first for further help.
Step 2: Place the item(s) in the original packing and seal the parcel securely.
Step 3: Drop off you package at the local post office.
Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
We'll email you once we process your return or exchange.

Return Conditions

1. You have 60 days to decide if an item is right for you, if not, you can certainly come to us within 60 days of receipt.

2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged or altered in any way.

3. Include all original packaging and accessories.

4. The damaged item is damaged/broken or twisted upon arrival.

5. The received product size/color is incorrect.

6. We do not accept returned items that were sent back by you directly without checking with us first.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Norassj will not be held liable for any misrouted parcels due to customer errors. Please make sure and double-check all information entered on checkout. Within 1-5 business days of purchase, Norassj processes the orders. No changes can not be applied after that. The customer would then be responsible for re-route charges.

Email

Please note: If you still have any other questions regarding the return policy, please contact us by email: [email protected]

Address

 8 Taoyuan Road·Nantou Street, Nanshan District, Shenzhen, Guangdong